Hosts are always covered by Drive mate Protection. This coverage is subject to their vehicle meeting our relevant policies & conditions.
The host doesn't have anything to worry here.
Drive mate will take care of the outstanding amount with the guest. Host will always be paid out and it is Drive mate's responsibility to take care of any outstanding amount with the guest.
What is Drive mate Protection?
Under Drive mate Protection, hosts are always guaranteed of repair or replacement of their car if a guest is responsible for it being damaged or lost.
This is valid also when in exceptional circumstances that the guest doesn't pay what they owe to the host.
This Protection is also valid when the guest is declined cover by our insurance partner. If they don’t pay their excess, then the host won’t be out of pocket. You can share your car with full peace of mind.
What’s protected:
Damage to your car
Theft or loss of your car
Towing, storage and recovery charges
Damage assessment fees
Loss of use
What’s not protected:
Wear and tear (as defined in the Wear and Tear Policy)
Loss or damage to non-standard modifications or accessories
Damage that can’t be attributed to a guest.
For more details on how damage claims are handled, please refer to our Car Damage Claims Guide.