Guest (and Host) Responsibility Policy
To ensure a smooth and secure experience on the Drive mate platform, both Hosts and Guests have specific responsibilities during the car-sharing process. Below is a breakdown of these responsibilities to help everyone enjoy a seamless transaction.
Host Responsibilities
Hosts play a critical role in maintaining a reliable and safe platform for all users. Here’s what Hosts need to do:
Keep Your Vehicle in Top Condition:
Ensure your vehicle is well-maintained and meets the standards outlined in the Drive mate Vehicle Maintenance Guidelines.
Timely Reporting of Incidents:
Report any incident involving your vehicle within the required timeframes:
Physical Key Handover: Within 24 hours of the vehicle being returned.
Keyless Access Vehicles (Drive mate lockbox, Drive mate Go or Otoplug): Up to 14 days after the trip ends.
Re-Identification for Physical Key Handover:
Driver Verification: During the handover, Hosts must check the Guest’s driving license and ID to confirm they match the booking details.
Pick-Up and Drop-Off Process: Follow the steps outlined in Drive mate’s handover process to ensure a smooth transition for both parties.
Note: For keyless access vehicles, the re-identification process is handled by the Guest via the Drive mate app (see Guest Responsibilities below).
Guest Responsibilities
Guests are responsible for ensuring a safe and trouble-free trip. Here’s what is expected:
Carry Your Driving License and ID:
Always bring a valid driving license and government-issued ID with you.
Follow Pick-Up and Drop-Off Instructions:
Adhere to the step-by-step process provided by Drive mate to pick up and return the vehicle.
Re-Identification for Keyless Access:
If your trip involves keyless access, complete the re-identification process via the Drive mate app. This requires you to:
Take a selfie with your driving license at pick-up to confirm you are the person who booked the car.
Ensure the re-identification process is completed before you start your trip.
Important: If a different person attempts to pick up the car, the vehicle will not be released, and no reimbursement will be provided.
Report Issues Promptly:
Notify the Host and Drive mate immediately if any issues or incidents arise during the trip.
All issues must be reported within 24 hours of the trip’s conclusion.
Take Pre- and Post-Trip Photos:
It’s mandatory to take clear, time-stamped photos of the vehicle before and after your trip. These photos are crucial for resolving disputes or claims.
Why These Steps Are Important
These responsibilities are designed to ensure:
For Hosts: Your vehicle is protected, and any issues are addressed within defined timelines.
For Guests: A seamless and hassle-free trip with clear guidelines for pick-up, drop-off, and issue reporting.
By following these responsibilities, both Hosts and Guests contribute to a safe and efficient car-sharing experience.
If you have further questions, feel free to contact Drive mate support.