How do I get paid for loss of use if my car is damaged?
Hosts are entitled to compensation of $25 for every full day their car is undriveable due to damage caused by a guest, up to a maximum of 14 days.
If the car is driveable, hosts are entitled to $25 compensation for every full day their car is at a garage due to damage caused by a guest, maximum 14 days.
This payment is charged to the responsible guest, to help you find alternative ways to get around while your car is out of action.
Note that you're only eligible for this payment if your car was damaged while on a Drive mate trip, and only for the days when the car is at the repairers, or if the damage renders it un driveable. This is only valid for the duration when the car is being repaired at one of our authorised workshops. Note that mechanical and tyre issues do not fall under this category of repairs to qualify for loss of use.
The compensation doesn't include any delays caused by you and is not applicable for vehicles declared as a total loss.
This payment is not a compensation for lost income while your car is unavailable for bookings. You will continue to be charged for your subscription fees as applicable.