What to do in case of an accident or damaged car?
In the unfortunate event of an accident, the guest has the responsibility of taking the following actions - Report the accident to Drive mate at 03 41602205 immediately.
Step 1
Collect Information
Names, contact numbers, NRIC, and addresses of the other driver(s)
Registration number(s) of the other vehicle(s).
Date, time and location of accident.
Name(s) and contact number(s) of witness(es), if any
Photograph damages caused to the other vehicle(s).
Photograph damages caused to your own vehicle.
Injuries, if any, caused to person(s) involved in the accident.
If possible, take photographs of the positions of the vehicles after the accident, the accident site and the damages caused to the vehicles involved in the accident.
Step 2
Call ambulance if someone is injured.
Report to the police: 1) if injury is sustained; or 2) where a government vehicle or property is involved; or 3) where a foreign registered vehicle is involved; or 4) where a cyclist or pedestrian is involved.
Do not admit fault or liability; assessment is needed
Do not abandon the Vehicle without adequate provision for safeguarding and securing the same;
Do not make private settlement with any third party without permission of Drive mate.
Step 3
Report the accident
Report the accident at any one of our Approved Workshops.
Instruct our approved workshop on whether you are reporting for record purposes, claiming from your own policy or against third party’s policy.
If you are claiming from your own policy, we shall send a surveyor to view your vehicle once we receive the report form and estimated cost of repair.
Step 4
Work with our appointed insurance partner
If they appoint Adjusters or Surveyors, please work with them to assist in the investigations.
If they appoint Adjusters or Surveyors, please work with them to assist in the investigations.
Forward accident footage from in-vehicle camera to us