We’ve introduced a feature that lets you upload toll statements to get reimbursed. Your toll payouts will be included in your monthly earnings.
Accessing the Feature
This feature is available under Insights tab - Earnings section. You can press Toll statements button as highlighted in the image below.
Map a Toll Tag or Registration Number
Link a toll tag or registration number to each of your live listings using the "Map Toll Tag" option under the (+) sign.
On this screen, you'll see all your live listings. Before uploading a toll statement, you must map each listing to a toll tag or registration number.
Listings that are unmapped or incomplete appear in red and stay at the top.
You cannot upload toll statements until all listings are mapped.
Selecting a Tag Type
Choose the appropriate option based on how your tolls are recorded:
Registration Number – Select this if toll entries show your car’s registration number.
Tag Number – Choose this if tolls are recorded using a toll tag number. You'll need to enter the correct tag number.
Upload your Toll Statement
You need to upload toll statements via "Add toll statements" option under the (+) sign.
The toll statement has to be in a PDF format from your toll provider. No other formats are supported.
Processing & Validation
Once you upload a toll statement, our system takes about one hour to process it. You'll receive a notification once processing is complete.
The system automatically validates tolls incurred during Drive mate trips.
Any tolls outside of a Drive mate trip will not be reimbursed.
You can track the status of each toll directly in the app.
Approved toll payouts will be included in your next monthly payout.
Disputing Toll entries
If you believe a toll charge was incorrectly identified with a Drive mate trip, you can dispute it.
Use the "Dispute a Toll Charge" option under the (+) sign.
Select any past toll entries you want to dispute, and our team will review them.
If the dispute is valid, we’ll update the status, and the toll will be included in the next payout.
Disputing Toll entries
If you believe a toll charge was incorrectly identified with a Drive mate trip, you can dispute it.
Use the "Dispute a Toll Charge" option under the (+) sign.
Select any past toll entries you want to dispute, and our team will review them.
If the dispute is valid, we’ll update the status, and the toll will be included in the next payout.
Summary
This automated toll reimbursement feature streamlines your compensation process for tolls incurred during eligible trips. Be sure to:
- Keep your vehicle listings properly mapped
- Upload only valid PDF statements
- Dispute incorrect toll matches promptly
For further assistance, contact Drive mate Support.
We hope this feature makes your toll reimbursements smoother and hassle-free.
Happy hosting!