Overview
Payout Date: Hosts receive payouts on the 9th business day of the following month.
Payout Method: Funds are transferred directly to the host's registered bank account.
Verifying Your Earnings
If you believe a payout is missing or incorrect, please follow these steps:
1. Check Your Account
Audit the payout CSV sent to your email
Compare each payout entry with the bookings completed in the previous month.
2. Identify the Missing Amount
Provide the following details when reporting a missing or incorrect payout:
Exact amount that is missing
Trip or dispute payout categorization: e.g: trip payout, cleanliness, etc.
Trip link (URL or booking ID)
Guest name
Amount expected vs. amount received
3. If a Discrepancy Is Found Contact Drive mate Support
Submit your claim via the app or website through the Support section.
Include all relevant documentation and details listed above.
Request a case number for tracking purposes.
4. Follow Up if Needed
If the issue is not resolved within 7 business days:
Reference your case number in future communication.
Politely request the issue be escalated to the Host support team.
Keep written notes or screenshots of all communication for your records.
Transaction Matching:
Ensure that transaction references match the unpaid or shortfall amount.
Handle Discrepancies:
Escalate unresolved issues to our Drive mate Support team for manual review.
Our Commitment
We are committed to providing a fair and transparent payout process for all hosts.
If something doesn’t look right, we’re here to help and we’ll make it right.
You may always contact us at hello@drivemate.au