Trip modification and extension feature allows the guest to make changes on the trip. Whether one needs to adjust the plans or extend the Ongoing trip, it is possible.
➤ Trip Modification: This is when the guest make changes to the trip before picking up the car. Guest can edit both the pickup and drop-off date/time.
➤ Trip Extension: If the guest wants to extend the trip after the car is picked up, it's called a trip extension. In this case, guest can only edit the drop-off date/time because the pickup has already happened.
Guidelines for Trip modification and extension:
Trip modification is allowed only if the modified duration is equal to or greater than the original trip duration. We do not allow reduction in trip duration.
Modification window: For trip modifications, guests can submit requests up to 5 minutes before the scheduled pickup time.
Extension window: If a guest needs to extend their trip, they can submit requests up to 6 hours after the original drop-off time.
Host Approval Needed: All modifications and extensions require Hosts approval. They aren't automatic, even for Instant Booking listings.
Calendar Considerations: If Hosts calendar is already booked or has other reservations during the proposed modified/extended duration, we won’t allow the guests to send a Trip modification/Extension request.