If your car is damaged during a Drive mate trip and becomes undriveable or is in an authorised workshop for repairs, you may be eligible for loss of use compensation.
Eligibility
You can receive compensation only if:
The damage occurred during a Drive mate trip.
The damage makes your car undriveable or it is undergoing repairs at one of our authorised workshops.
The car is unavailable to you during this period (i.e., not just unavailable for Drive mate bookings).
Compensation Details
Amount: $25 per day
Maximum duration: 14 days per incident
How it works: The amount is charged to the guest who caused the damage.
Purpose: This helps cover your mobility needs while your car is out of service (e.g., public transport or alternative transport costs).
Exclusions
Mechanical failures or tyre issues not caused by a guest are not eligible.
Delays caused by you (e.g., postponing repair, choosing a non-authorised workshop) are not covered.
This is not compensation for lost rental income.
Subscription fees will continue to apply during this period.
Vehicles declared as a total loss are not eligible.
Need Help?
If your vehicle is damaged and you believe you are eligible for loss of use compensation, please contact our Support team at hello@drivemate.au.
We’ll guide you through the process and ensure all required documentation is submitted.