To maintain a smooth and secure experience on the Drive mate platform, both Hosts and Guests have responsibilities to ensure a seamless car-sharing process. Below is a breakdown of these responsibilities:
Host Responsibilities
1. Keep Your Vehicle in Top Condition
Ensure your vehicle meets the Drive mate Vehicle Maintenance Guidelines.
Perform regular inspections and maintain the vehicle’s condition for safe use.
2. Report Incidents Timely
Physical Key Handover: Report any incidents within 24 hours of vehicle return.
Keyless Access Vehicles: Report incidents within 14 days after the trip ends.
3. Verify Driver During Key Handover
For Physical Key Handover: Check the Guest’s driving license and ID to ensure they match the booking details.
For Keyless Access: Guests complete the verification via the Drive mate app.
4. Follow Pick-Up and Drop-Off Procedures
Follow the Drive mate handover process to ensure a smooth transition of the vehicle.
Guest Responsibilities
1. Carry Your Driving License and ID
Always bring a valid government-issued ID and your driving license to confirm your booking.
2. Complete Re-Identification for Keyless Access
During Pick-Up: Take a selfie with your driving license through the Drive mate app.
Ensure the re-identification is completed before you drive off.
3. Report Issues Promptly
Report any issues within 24 hours of your trip’s conclusion using the Drive mate app.
4. Take Pre- and Post-Trip Photos
Take clear, time-stamped photos of the vehicle before and after your trip for documentation.
Why These Steps Are Important
By following these guidelines:
For Hosts: Ensure your vehicle’s protection and timely reporting.
For Guests: Enjoy a smooth and trouble-free trip with clear, simple instructions.
For more information or to contact support, please visit the Drive mate Help Center.