Support

What is Drive mate?

Community Standards for Guests & Hosts

This policy explains how fuel is managed, charged, and reimbursed for trips booked through the Drive mate platform. It ensures clear expectations and fair treatment for both Guests and Hosts.

Drive mate fuel policy

Drive mate is committed to providing a clean and comfortable experience for both Hosts and Guests.

Vehicle Cleanliness Policy

Returning the car on time helps avoid disruptions and additional charges. This article outlines how late returns are handled, including fees, escalation, and Host payouts.

Late Returns: What it means for hosts and guests

This article explains how roadside assistance works for car breakdown during a booking, including what support may be available, who is responsible for arranging it, and how costs are handled.

Roadside assistance policy

Trip Modifications, Extensions, and Late Return Policy

Drive mate trip extension policy

Fees & Fines Policy

Drive mate's Damage Policy

Drive mate credits offer great benefits to both Hosts and Guests. Here’s how you can redeem your credits to maximise your experience.

How can I redeem Drive mate credits?

Drive mate pricing is an all-inclusive, usage-based pricing system that simplifies billing for hosts & guests

Drive mate Pricing Schedule

Deleting your Drive mate account

How can I raise a dispute?

Refer friends to Drive mate and earn credits when they rent a car!

Referral program

How Drive mate hosts can report and transfer traffic fines, including the automated process, documents needed, and inconvenience fee.

Drive mate Fines Nomination Policy

A detailed overview of how we fairly charge for the short time between an original booking and a new one

Understanding Gap Time Charges

Sebastian

Essentials for every host and renter on Drive mate

Shared know-how

Find answers and get help from Intercom Support and Community Experts

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