Purpose
Otoplug is the device that lets guests lock and unlock your car through the Drive mate app. Installing it provides a smooth, keyless pickup and return experience for your bookings.
Who this is for
Hosts who want to offer keyless access to their vehicles.
Installation fee
The cost of installing an Otoplug depends on whether a spare key or remote is available for the vehicle.
If the host can provide DriveMate with a working spare remote that we can use for the installation, the installation cost is only $195.
If a spare key is not available, DriveMate can assist in arranging a replacement key, depending on the vehicle model. In this case, the total cost, including the replacement key and Otoplug installation, is $400.
To make things easy, installation costs are only charged after the installation has been successfully completed.
Before you start
1. Check your car’s eligibility – Your car must have a standard OBD2 port.
2. Choose your payment option – Upfront or instalments.
3. Prepare your car – The technician will need access to the vehicle during installation.
How installation works
1. Book your installation
After you confirm your payment option, our Support team will contact you to arrange a convenient time and location.
2. Professional installation
A certified technician installs Otoplug discreetly in your car. Installation usually takes about one hour and does not require permanent changes.
3. Testing and activation
The technician tests the connection with the Drive mate app. Once active, you can manage guest access (lock and unlock) directly from the app.
Benefits of Otoplug
- Keyless access –
Guests lock and unlock your car without needing the physical key.
- Faster bookings –
Make your car available for instant pickup, even when you’re not present.
- Peace of mind –
See when guests access your car and ensure secure handovers.
Next steps
Ready to install Otoplug?
- Contact our Support team through the app or email support@drivemate.au to book your installation or via this link
FAQs
Where will installation take place?
A technician can install Otoplug at your home, workplace, or another agreed location, this will be discussed prior installation.How long does installation take?
Most installations take about one hour, but timing may vary depending on your vehicle.What if the device doesn’t work after installation?
Contact Support via the app. We’ll help troubleshoot and, if needed, arrange a replacement.
